Metro Taxi ("we", "our", "us") operates the Metro Taxi mobile app (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
When you register or use our Service, we may collect:
We collect precise or approximate location data from your device when the app is running in the foreground (active use) or background (minimized or device asleep), but only under specific ride-related circumstances.
Location data is collected only when: the driver is online, during an active trip for riders, or when the app is providing ride-related services. You will be clearly notified via the app interface or a persistent notification when location tracking is active. Location data is not collected when the driver is offline or the app is idle.
You can disable location permissions at any time through your device settings. However, this may limit or disable core features of the Service.
Background location allows us to:
For drivers: Location tracking may continue in the background while you are marked "online" to receive ride requests and provide real-time updates. You can go offline at any time to stop location collection.
We collect log data such as IP address, device model, operating system version, app version, timestamps, and crash logs. This data helps us diagnose problems and improve app stability.
We use your data to:
We do not sell your personal or location data to third parties. We only share data in the following circumstances:
Third-party services: Google Maps, Firebase, and any payment SDKs we use have their own privacy policies. We encourage you to review them. For example, Google's privacy policy is available at https://policies.google.com/privacy.
In some cases, we may retain data longer if required by law, tax, or safety regulations (e.g., ride records for regulatory audit).
Depending on your location (including European Economic Area, United Kingdom, Brazil, California, and other regions with data protection laws), you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at: ntiersoft@gmail.com. We will respond within the timeframes required by law (usually 30 days). We may ask for identity verification to protect your privacy.
We use industry-standard security measures including encryption (TLS for data in transit), strict access controls, and secure storage to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.
This Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
Metro Taxi operates primarily in India, but we may use service providers located in other countries (e.g., Google Cloud regions). If you are located outside India, your data may be transferred to and processed in countries with different data protection laws. When we transfer data internationally, we implement safeguards such as Standard Contractual Clauses (SCCs) or rely on adequacy decisions where applicable. By using our Service, you acknowledge and consent to such transfers.
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, via in-app notice or email. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Service after any changes indicates your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For data protection inquiries specific to the European Union, you also have the right to lodge a complaint with your local supervisory authority.